Privacy Policy

Last updated: 22 September 2026

At KOZI Jewelry, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit www.kozijewelry.com, make a purchase, communicate with us or otherwise interact with KOZI Jewelry.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian data protection legislation.

01 Who we are

This website is operated by:

KOZI Jewelry OÜ
Registry code: 17386297
VAT number: EE102944158
Registered in Estonia

KOZI Jewelry OÜ is the data controller responsible for the personal data described in this Privacy Policy.

For any questions regarding your personal data or this Privacy Policy, please contact us at: contact@kozijewelry.com

02 Information we collect

Depending on how you interact with KOZI, we may collect the following information:

Identity & Contact Information — Your name, email address, telephone number, billing address and shipping address.
Order Information — Details of products purchased, order history, delivery information, returns, refunds and communications relating to your orders.
Payment Information — Payment information necessary to complete your purchase. Payments are processed through third-party payment providers. KOZI does not store your complete payment card details.
Account Information — Information associated with your customer account, where applicable.
Technical & Device Information — Your IP address, browser type, device type, operating system and information about how you interact with our website.
Marketing Information — Your preferences regarding newsletters, marketing communications and advertising.
Customer Service Information — Information you provide when contacting us regarding an order, return, product or other enquiry.

03 How we collect your information

We collect personal information in several ways.

Directly from you — When you place an order, create an account, subscribe to our newsletter, request a return, contact us or otherwise provide information to us.
Automatically — When you browse our website, certain technical and usage information may be collected through cookies and similar technologies.
From our service providers — We may receive information from companies that help us operate KOZI, including payment providers, delivery and fulfilment partners, e-commerce platforms, analytics providers and advertising platforms.

04 How we use your information

We may use your personal information to:

Process and fulfil your orders
Process payments, refunds and returns
Arrange delivery and provide tracking information
Communicate with you about your purchases
Provide customer service
Maintain and improve our website
Protect our website, customers and business against fraud or misuse
Maintain appropriate business, accounting and transaction records
Understand how customers interact with our website
Measure the effectiveness of our advertising
Personalise marketing and advertising where permitted
Send newsletters and promotional communications where you have consented or where otherwise permitted by law
Comply with our legal and regulatory obligations

We only process personal data where we have an appropriate legal basis for doing so.

05 Our legal bases for processing

Depending on the circumstances, we process your information on one or more of the following legal bases:

Performance of a Contract — Where processing is necessary to process your payment, fulfil your order, arrange delivery, manage a return or otherwise provide the products and services you have requested.
Legal Obligation — Where we are required to retain or process information to comply with applicable tax, accounting, consumer protection or other legal requirements.
Consent — Where you have given us permission to process your information for a particular purpose, such as certain marketing communications or non-essential cookies and advertising technologies. Where processing is based on consent, you may withdraw that consent at any time.
Legitimate Interests — Where processing is reasonably necessary for our legitimate business interests, such as preventing fraud, maintaining the security of our website, improving our services and protecting our business, provided those interests are not overridden by your rights and freedoms.

06 Marketing & communications

If you choose to receive marketing communications from KOZI, we may use your contact information to send you news, product launches, collection updates, offers and other communications.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails or by contacting us at contact@kozijewelry.com.

Unsubscribing from marketing communications will not prevent us from sending you essential transactional communications relating to an order, payment, delivery, return or customer service request.

07 Cookies, analytics & advertising

KOZI uses cookies and similar technologies to operate our website, remember preferences, understand website performance and, where permitted, measure and personalise advertising.

These technologies may include services provided by our e-commerce, analytics and advertising partners, including technologies associated with Shopify, Meta and Google.

Depending on your consent choices and applicable law, these technologies may collect information about your device and your interactions with our website to help us understand website activity and measure the performance of advertising campaigns.

Where consent is legally required, non-essential analytics and advertising technologies will be used in accordance with your consent choices.

You can manage your preferences through the cookie controls available on our website and, where applicable, withdraw your consent.

For more information, please see our Cookie Policy.

08 How we share your information

We may share personal information with carefully selected service providers where necessary to operate our business. These may include:

E-commerce and website service providers
Payment processors
Warehousing, fulfilment and delivery partners
IT, hosting and security providers
Customer service providers
Email and marketing service providers
Analytics and advertising platforms
Professional advisers, including accountants and legal advisers
Government authorities or regulators where required by law

We only share information that is reasonably necessary for the relevant service or purpose.

KOZI does not sell your personal information.

09 International data transfers

Some of the service providers we use may process personal information outside Estonia or the European Economic Area.

Where personal data is transferred internationally, we take appropriate measures as required by applicable data protection law.

Depending on the destination and provider, these safeguards may include an adequacy decision recognised by the European Commission, Standard Contractual Clauses or other legally recognised safeguards.

10 How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it is being processed. For example:

Order, transaction and accounting records — retained for the period required by applicable Estonian law
Customer account information — retained while your account remains active and thereafter where reasonably necessary
Marketing information — retained until you unsubscribe, withdraw your consent or the information is no longer required for the relevant purpose
Customer service communications — retained for as long as reasonably necessary to resolve your enquiry and maintain appropriate business records

Where information is no longer required, we will delete or anonymise it where appropriate.

11 Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of certain processing
Object to certain processing
Request the transfer of your personal data where applicable
Withdraw your consent at any time where processing is based on consent
Lodge a complaint with the relevant data protection authority

Please note that these rights are not absolute and may be subject to certain legal exceptions.

To exercise your rights, please contact: contact@kozijewelry.com

We may need to verify your identity before completing your request.

12 Data security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can guarantee absolute security.

13 Third-party websites

Our website may contain links to websites or services operated by third parties.

KOZI is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.