We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using digital payment methods such as PayPal, Apple Pay, and Google Pay. For custom orders, we may offer bank transfers upon request.

Delivery times depend on your destination and whether your piece is Made to Order.

Standard orders: if a piece is not marked Made to Order in its product description, please allow a minimum of 7 days for your order to be prepared and dispatched.

Made to Order: please allow up to 30 days from the date your order is placed for your piece to be crafted and prepared for dispatch.

Shipping and transit time is additional and will vary depending on your destination and the delivery service selected. Once your order has been dispatched, you will receive tracking information by email.

Custom and bespoke pieces may require additional time, which will be confirmed with you during the design process.

Yes, we ship internationally to most countries. Delivery times and shipping rates may vary depending on your location. Customs and duties may apply and are the responsibility of the customer.

Yes, once your order has been shipped, we will send you a confirmation email with a tracking number and link so you can follow your order’s journey in real time.

To request a bespoke design, please contact us through our bespoke service form available on the website or email us directly at contact@kozijewelry.com. Our team will schedule a consultation to discuss your ideas, materials, budget, and timeline to bring your vision to life.

You can use our online ring size guide. If you already have a ring that fits, you can measure its inner diameter and compare it to our size chart.

You may request a return within 14 days of receiving your order. Your piece must be unworn and unused, in its original condition, free from scratches, marks or signs of wear, and returned with its original packaging and accompanying materials.

To request a return, email us at contact@kozijewelry.com with your order number. Once approved, we will email you a prepaid return label and instructions. Please do not send any item back without first requesting a return.

For change-of-mind returns, the cost of the return label is deducted from your refund. Refunds are issued to your original payment method within up to 10 business days of approval, after a quality inspection.

Full details: Returns & Refunds policy.

Made to Order pieces (always stated in the product description) can be returned like any other piece within 14 days, as long as they have not been personalised or made to your individual specifications.

Personalised, engraved, altered or bespoke pieces cannot be returned for a change of mind. This does not affect your statutory rights if a piece arrives faulty, damaged or does not conform to your order.

Full details: Returns & Refunds policy.

If your piece is different from what you ordered, contact us as soon as possible at contact@kozijewelry.com with your order number and clear photographs of the piece and its packaging.

If confirmed, KOZI covers the return shipping cost in full and no return shipping fee is deducted from your refund.

If you notice any damage to the package during delivery, please note your concerns on the delivery slip before signing it.

If your piece arrives damaged, scratched or defective, contact us as soon as possible at contact@kozijewelry.com with your order number and clear photographs of the piece and its packaging. If confirmed, KOZI covers the return shipping cost in full and no return shipping fee is deducted from your refund. Your statutory consumer rights are not affected.

Every KOZI piece is crafted with care, intention, and the highest standards and we stand behind that.

Your jewelry is protected by our 6 month warranty from the date of purchase, covering any manufacturing or material defects.

This warranty doesn’t cover everyday wear, accidental damage, or unauthorized repairs, but we’re always here to help. Whether your piece needs a little care, a polish, or a professional repair, our team’s just a message away.

Because pieces that mean something deserve to last.

• Manufacturing defects (e.g. faulty clasps, loose settings, poor soldering)

• Structural integrity (prong issues, broken links, etc.)

• Premature discoloration of gold plating (within 6 months)

• Normal wear and tear (scratches, fading over time)

• Accidental damage or loss
• Improper use or care (e.g. exposure to harsh chemicals, impacts)

• Unauthorized repairs or modifications